Who we are looking for:
In order to accelerate our growth in Spain, we are looking for a Support Representative based in Madrid.

What you will do:
You will be responsible for supporting our customers in the use of our solution:

• Management of support tickets at level 1 and 2 (by email, phone, ticketing tool)
• Qualification and analysis of incidents raised by customers
• Direct resolution of tickets whenever possible
• Escalation of issues to the Project and Technical teams for level 3 handling
• Maintenance of our knowledge base
• Training of our customers

Why we want you:

• Knowledge of fundamental concepts of web technologies (HMTL, Javascript, CSS, Web servers, Networks)
• Experience with SQL querying
• Proven ability to diagnose complex issues through a methodical approach
• Curiosity and autonomy
• Great sense of service
• Excellent oral and written communication skills in Spanish and English

Big plus:

• Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)
• Ideally a first experience in technical support and user assistance