Your role:

You will be the single point of contact (SPOC) for the Telecoms Operations, within a designated Region:

1. Provide one face to the business units for all Telecoms services

• Key Escalation point for Telecom issues
• Manage escalations arising from non performance of Vendors
• Responsible for Service Operations Management covering DHL IT Services delivered services and those shared telecoms services delivered via 3rd Parties

1. Conduct Services Reviews, internally and externally

• Review service provision against agreed SLAs
• Take part in regular operational reviews

1. Contribute to developing a sourcing strategy, including outsourcing, for the telecoms requirements of DP DHL group

• Contribute to establishing a quality and cost based performance and vendor management strategy

1. Responsible Management of telecoms operations within the designated Region

• Review vendor Operational performance in the marketplace and exploit vendor and service delivery developments in the Telecoms services market
• In collaboration with the DP DHL business units review the operational performance of the provider
• Ensure internal operational and cost excellence by setting, measuring and benchmarking KPI’s in line with industry best practice standards
• Understand the business model of DP DHL business partners, their needs, limitations and the market landscape in which they operate and how these translate into telecoms needs

1. Telecoms Expense Management

• Ensure that internal systems, processes and methodologies are followed to ensure effective monitoring, control and support of the regional Telecoms operations.

You should have:

• Comprehensive knowledge (7+ years) of Information Technology and in particular Telecoms
• Strategy and IT service delivery, in particular in Telecoms environment
• Strong skills in developing concepts and strategy
• Comprehensive knowledge in vendor management, financial concepts, especially with regards IT cost models and cost analysis
• Strong skills in data analysis and reporting
• Proven record in working with third parties on benchmarking and peer comparisons
• Strong collaboration and partnering skills: Ability to accomplish results through others
• Strong verbal and written communication skills with the ability to articulate complex ideas in easy to understand business terms to senior leaders
• Process skills; an understanding of process costs, ability to work with supplier to ensure effective operations and agreed upon service levels

What we offer:

• Great team of IT professionals and possibility of technical development
• Modern offices in Chodov
• Home office possibilities
• Permanent contract
• Company Car, Pension plan contribution, Long-term Sickness Insurance
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……

Would you like to develop your career in DHL ITS Prague – the largest data center operation in the Czech Republic? Start your application now!