About the role:

We are looking for new colleagues to our Network Operation Center. You will act as technical assistance in the telecom operation department to support the Service Centers’ telecommunications infrastructure.

What will you do:

• Co-ordinate and lead incident resolution for Telecom infrastructures
• Co-ordinate technical information gathering from internal/external customers during incident resolution. Support the Service Centers' telecommunications infrastructure including WAN, (W)LAN & Voice Services
• Responsible for the resolution of business critical incidents by providing interim and permanent technical solutions that can be supported
• Resolve and diagnose incident trends and network capacity to enable the correct capacity planning and capabilities of existing infrastructure, to meet business demand
• Participate in changes and follow the change control process
• Monitor, analyze, report and solve events having adverse effect to the infrastructure

You should have:

• Good analytical and troubleshooting skills
• High level understanding of wireless LAN technologies and IP telephony technology concepts
• Good knowledge of TCP/IP and DNS infrastructure and Cisco switching / routing technologies and protocols
• Affinity to get familiar with network security appliances
• Communication, prioritization and organization skills
• Fluent English
Knowledge on CCNA level is desirable

What we offer:

• Great team of IT professionals and possibility of technical development
• On-going professional and technical trainings and certifications
• Modern offices in Chodov
• Permanent contract
• CAFETERIA employee benefit program with wide selection of benefits from Edenred
• Extra week of holiday (25 days/year), 6 Self-sickness days/year, Full salary compensation for up to 10 days absence due to illness per calendar year, Lunch vouchers fully covered by company
• Multisport card, mobile and laptop, fruit days, sport clubs for employees, Referral program……
• Smart casual dress code