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DHL Information Services

DHL Information Services

IT Strategy and Excellence Consultant

  • Permanent contract 
  • Praha

The company

DHL Information Services

DHL Information Services

  • Artificial Intelligence / Machine Learning, Mobile Apps, Robotics, Software
  • From 250 to 2000 employees

The job

IT Strategy and Excellence Consultant

  • Permanent contract 
  • Praha

This position was filled!


Deutsche Post DHL, the world’s largest logistics company with the distinctive yellow-red logo needs no introduction. Even though they are a part of it, you will not find any packages here. In DHL IT Services, they provide IT services to all divisions of Deutsche Post DHL: DHL Express, DHL Supply Chain, DHL Global Forwarding & Freight and Post, e-commerce & Parcel. They are a global IT organization with two key data centers – one in Kuala Lumpur/Cyberjaya (Malaysia) and one here in Prague.

Job description

About Our Team

  • The Service Excellence team’s primary role is to address Strategy & Operations factors that impact IT “Run” performance including: strategic planning, performance management, process improvement as well as evaluation of IT costs, talent & resource planning, financial analysis, etc. We play an important role in IT Transformation consulting across the organization.
What Would You Do?
  • To start, the role of IT Strategy and Excellence Consultant will focus on “Performance Management”. Over time, the role’s scope will expand to include “Strategic Planning & Execution”. You would work with Heads of Dept. and their senior managers to help steer the organization towards being a value-driven IT organization.

    Performance Management

  • Develop a systematic approach to measuring performance of IT Run operations, processes and employees (e.g., define KPI logic & reporting requirements; implement within reporting systems; establish supporting processes, etc.)
  • Analyze operational performance and consult with internal teams to identify & drive improvement measures

    Strategic Planning and Execution

  • Strategic planning activities including market research, define & evaluate business strategies, conduct financial analyses, etc.
  • Facilitate the definition & execution of each department’s strategic roadmap & Annual Plan
  • Act in a Consultant and/or Project Management capacity for select strategic initiatives, helping departments with delivery, KPIs and structuring topics to facilitate executive decision-making

What you can gain

  • Work within a highly-visible, empowered role that supports the highest management levels within DHL IT Services - Production Services. We are a global organization, with over 2800 associates across Europe, Asia and the Americas, supporting a user community of nearly 500,000 DP DHL colleagues. This is an exciting opportunity for someone with the ability to see the big picture, recognize patterns and propose & execute solutions. The scope of the work is multi-disciplined, global and offers an opportunity to generate significant operational impact and help shape our direction.

Preferred experience

    • Minimum Education Requirements: a Bachelor’s Degree in Business, Finance or Computer Engineering. An MBA is preferred
    • A minimum of 5 years post-graduate experience working as a Consultant, preferably for either one of the “Big 5” Accounting / Consulting firms, an IT Consultancy
    • A total of 8 – 10 years of work experience
    • Demonstrable ability to turn complex & ambiguous topics into clear & actionable content suited for an Executive audience
    • Strong analytical & interpersonal skills
    • An awareness & understanding of topics impacting IT operations (e.g., DevOps, Hybrid & Multi-Cloud, Big Data and/or Data Lake; Automation
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