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DHL Information Services

DHL Information Services

Account Manager - DGFF

  • Permanent contract 
  • Praha

The company

DHL Information Services

DHL Information Services

  • Artificial Intelligence / Machine Learning, Mobile Apps, Robotics, Software
  • From 250 to 2000 employees

The job

Account Manager - DGFF

  • Permanent contract 
  • Praha

This position was filled!

About

Deutsche Post DHL, the world’s largest logistics company with the distinctive yellow-red logo needs no introduction. Even though they are a part of it, you will not find any packages here. In DHL IT Services, they provide IT services to all divisions of Deutsche Post DHL: DHL Express, DHL Supply Chain, DHL Global Forwarding & Freight and Post, e-commerce & Parcel. They are a global IT organization with two key data centers – one in Kuala Lumpur/Cyberjaya (Malaysia) and one here in Prague.

DHL Information Services
DHL Information Services
DHL Information Services
DHL Information Services
DHL Information Services

Job description

The Account Manager is responsible for: ensuring ITS meet the needs of the DGFF business, managing relationships with Business Colleagues and managing the end-to-end sales, quotations and order lifecycle. The Account Manager develops new business opportunities and encourages IT Services to deliver the development and enhancement of services, products and systems, based on DGFF business requirements. The Account Manager reports to Executive Account Manager (EAM) and supports them in achieving department budgets and business growth targets. 

What will you do?

  • First contact for customers in regard to IT related topics
  • Support of EAM in planning of business opportunities
  • Alignment of the customers’ requirements with services portfolio of IT Services
  • Creation and negotiation of the proposals and their agreement by the customers within given products
  • Management of Requests for Proposal and providing proposals to the customers in time
  • Assuring that customer’s satisfaction increases consistently
  • Escalation management and internal coordination of problem solving activities
  • Customer order management
  • Managed financial portfolio yearly (Build+RUN): approx.6 mil

What you can gain

    • Extra week of holiday (25 days/year)
    • 6 Self-sickness days/year
    • Full salary compensation for up to 10 days absence due to illness per calendar year
    • Lunch and FlexiPass vouchers fully covered by DHL
    • On-going professional and technical trainings and certifications
    • Modern offices
    • Pension plan contribution
    • Multisport card
    • Employee Referral Program
    • Company sponsorship of various sports and social clubs
    • Huge number of internal job opportunities within the company

Preferred experience

    • Project management experience
    • Experience in selling IT solutions and services
    • Strong customer focus
    • Good communication and negotiation skills
    • Personal drive, enthusiasm and resilience to achieve objectives in line with deadlines
    • Developed problem solving skills
    • DGFF business knowledge is advantage
    • Fluent in English
    • Degree in IT or business-related subject
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