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Customer Experience Associate - Germany

Plný úvazek
Paris
Plat: Neuvedeno
Počáteční datum: 02. ledna 2023
Žádná práce na dálku
zkušenosti: < 6 měsíců

Cuure
Cuure

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Pozice

Popis pozice

Your mission: to assist our customers on a daily basis in their wellness journey with Cuure. ⭐

Our Customer Experience Team is dedicated to ensure that a top of class Experience is offered to all our customers.
Therefore, you will play a key role in achieving Cuure’s main mission: helping everyone take care of themselves, realizing self-awareness and achieving great things
As a Customer Experience Associate at Cuure, your mission will be to support and engage with our customers on a daily basis.

Your missions may include:

  • Coordinating the answer to customers queries among the different team members
  • Answering specific requests from our customers by chat, email, telephone or on social media.
  • Optimising processes by creating relevant content for the most frequent cases
  • Being the voice of the customer internally and represent the customer experience and satisfaction in all the projects
  • Innovate in new practices in a context of continuous improvement of the Customer Experience

Your day-to-day? 💪

  • Engage with our consumers on the different platforms
  • Collaborate with the other Customer Experience Team members
  • Interact with other teams (logistics, product, tech, marketing) in order to understand and solve the issues encountered by our customers
  • Provide the different teams with consumer feedback to improve the overall Experience

Why join us? 🍻

  • Since we are at the very beginning of the adventure, you have the opportunity to have a real impact on the company’s strategy and its development.
  • We have an extremely tight-knit team that is both caring and determined.
  • We are creating the best possible environment for both professional and personal growth
  • We do individual feedback and coaching sessions every month

How will we take care of you? 💙

  • Attractive Early Joiner Package
  • Very comfortable office space in Le Sentier, in the heart of Paris
  • Team afterworks every week
  • Top health insurance with Alan

Požadavky na pozici

Requirements

  • English is your native language
  • You are a strong communicator with excellent verbal and written communication skills, both in German and French.
  • You have a Marketing, Communication or Business Degree with at least 1 year of relevant experience
  • You are a people-person and customer-centric: Your main concern is to deliver a perfect Customer Experience
  • You both know and like to get down to operational work
  • Your have a strong interest in wellness and nutrition
  • You are data-driven

Proces náboru

Recruitment Process

  • Validation of your application
  • 15’ telephone interview
  • Case studies
  • Final interview at our premises

Additional Info

  • Contract : Freelance
  • Start date: January 2023
  • Location: Paris, France (75002)
  • Work experience: < 6 month
  • Authorised occasional home-working

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