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Customer Success Manager - Crypto

Plný úvazek
Paris
Plat: Neuvedeno
Počáteční datum: 31. srpna 2020
Příležitostná práce z domova
zkušenosti: > 1 rok
Vzdělání: Magisterský stupeň vzdělání

Coinhouse
Coinhouse

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Pozice

Popis pozice

Your mission @Coinhouse

  • Build and establish exceptional relationships with our clients
  • Be the main point of contacts of our customers to answer their questions and requests in a timely manner (phone, emails)
  • Reshape our customer support tools / processes and prioritise where we invest our resources and efforts with customers (Zendesk)
  • Manage clients onboarding according to KYC/AML procedures and work closely with the Compliance team to identify fraud issues.
  • Monitor and identify adoption, maturity, and growth trends for the team and customers to develop a customer success strategy
  • Identify customer needs and collaborate with Account Managers and other internal teams to ensure customer success with special emphasis on adoption, expansion, and renewals
  • Partner with the Sales team to engage in pre-sales activities for high-value opportunities
  • Provide operational oversight of the business to deliver on targets and KPIs
  • Gather customer product feedback to help shape and define the product roadmap
  • Bring in new ideas to delight our customers

Why joining us?

🌎 The opportunity to be part of one of the biggest tech revolution since the Internet
🤑 Best place to become a crypto & blockchain expert and have a real impact on a business
🔑 Key moment to join Coinhouse in terms of growth (a team of 30 passionate people)
💖 Our people matter, work-life balance is important at Coinhouse
🏉 Fast-learning environment, entrepreneurial and strong team spirit
😎 Offices in the center of Paris, with a sunny terrace and regular team parties


Požadavky na pozici

Skills and profile

Main requirements

  • Strong interest in new technologies and knowledge of the Cryptocurrency/Blockchain sector.
  • A minimum of 1 year of experience in a sales/customer support environment and/or in the Tech industry
  • High level of autonomy and organization (ability to manage tightly, over time, a large quantity of information and customer requests)
  • Understanding European and French regulatory landscapes regarding financial activities
  • Native in French and a good English is mandatory

It is advantageous if you have/are

  • A previous experience in the crypto industry would be highly beneficial
  • Working knowledge of customer support systems (e.g. Zendesk)
  • An effective team worker; naturally collaborative and supportive
  • Technical acumen - you do not need to be an engineer or a developer, but must understand how systems are built
  • Ability to take initiatives, suggest new business ideas and process improvements
  • Enthusiasm, fun and smile. This might be the single most important point, even if it’s the last one :-)

Proces náboru

  • 30-min call with the Hiring Manager
  • Zoom Interviews with different member of the Sales team and tests
  • Interview with other teams (Tech/Research or Compliance for example)
  • Meeting with our CEO

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