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Back Market
Back Market

Training & Quality Manager (ENG/GER)

Plný úvazek
Bordeaux
Plat: Neuvedeno
Žádná práce na dálku

Back Market
Back Market

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Back Market is the #1 marketplace for refurbished electronic devices in Europe and in the US, leading the way in a shift towards a circular economy, freeing the planet from electronic waste. We are proud to sabotage ‘new’ by connecting highly certified professionals to consumers who are looking for a more affordable, reliable and an ecological alternative to purchasing brand new products.  

Back Market is undergoing meteoric growth and has raised over 434M€ already! We have the objective of reaching 650 Back Makers (or Saboteurs) by the end of 2021! 

We are thrilled to have an inclusive, fulfilling and caring work environment in all our offices (Paris, Bordeaux, New-York, Prague, Berlin and Tokyo). This is an opportunity for you to join a talented, humble and passionate team at the heart of innovation. 

Be a part of the movement. Join the refurb revolution.

Within the Operations team, you will work in the Customer Experience business unit. You will integrate a “Voice of Customer” team in charge of all processes, projects and trainings related to “Repair&Replace”, the #1 painpoint for our customers. More specifically, you will be in charge of Training & Quality Monitoring with our Business Partners, with a special focus on the fast-growing German market.

YOUR MISSION (IF YOU ACCEPT IT): 🥇

  • You will design, prepare and deliver training to our customer service agents, trainers and supervisors around the world, both in a live and virtual environment
  • You will be highly involved in the new hire training program, with a special focus on the German team
  • You will work closely with your “Repair&Replace” colleagues as well as other internal teams to anticipate and plan ad hoc training for new projects, processes and policy updates
  • Working hand in hand with specialists from the Global Training & Quality team, you will implement & conduct a solid Quality Monitoring plan for our agents, to identify areas for improvement & further training, with a special focus on the German market as well as “Repair&Replace”-related topics
  • You will make periodic visits to our partner sites to deploy and monitor training.

    • YOU ARE IN THE RIGHT PLACE IF: ⭐

  • You have 1-2 year(s) experience as a trainer in a customer service environment
  • You have demonstrable experience building training content & delivering it in both a live classroom and virtual environment
  • You are no stranger to KPIs. You have an analytical mindset that allows you to define your own metrics to monitor and measure your training efficiency
  • You have experience in independently managing training projects from A-Z
  • You have strong stakeholder & project management skills
  • You are organized, structured and have a lot of drive with a can-do / will-do attitude
  • English is a no brainer, Fluent German is required

    • RECRUITMENT PROCESS: 📅

  • Phone call with Caroline, our Talent Acquisition Specialist
  • Case study
  • Interview with Julie, our VoC Leader & Harriet, our DE Project Manager
  • Interview with Sebastien, our Head of Customer Experience & Martin, our DE General Manager
  • Interview with one of our Back Market’s founders

    • #LI-CP1

    WHY SHOULD YOU JOIN US ? ✌🏼

    - A meaningful job: through hard work, you will help avoid thousands of tons of electronic waste and fight against planned obsolescence. It counts!

    - An attractive salary, equity, multiple benefits (meal tickets, health insurance, etc...), parental benefits, relocation package, internal events, etc… 

    - Be in an environment where you can make a difference: you will have the freedom to innovate and adopt new ideas!

    - Grow your career with a flexible career path, Back Market can help you evolve!

    - A booming scale-up: our environment is rapidly growing in Europe, the USA and in Asia!

    - We embrace work life balance which includes flexible working hours and the opportunity to work from home. 

    - A lot of fun: you will have the opportunity to work in a fast-paced, open-minded and friendly environment.  

    Back Market is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.

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