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Customer Services Agent - Germany H/F

Stáž(6 měsíc/měsíce/měsíců)
New York
Plat: Neuvedeno
Počáteční datum: 18. června 2017
Žádná práce na dálku
zkušenosti: > 6 měsíců
Vzdělání: 3 rok VŠ

Back Market
Back Market

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Pozice

Popis pozice

As a key member of the global Customer Care team, you’ll help to develop and scale Back Market in GERMANY (France, Germany, Spain, Italy, Belgium as of today – many more countries to come). Based in our Paris office, you’ll work closely with our commercial, marketing and technical teams, a group of passionate professionals who are dedicated to making sure our products and the Back Market brand stand out.

Reporting to our Head of Customer Care – one of a kind – your duties will include:

  • Pivotal role within internal organisation to ensure all players are up to date with local requirements, business standards, cultural specificities, competitors’ activity etc.
  • Act as the main point-of-contact for all language-related matters
  • Own country tone-of-voice and ensure brand consistency across all channels: on-site translations (static pages, products, landing pages, newsletters, business development materials, customer care support, marketing activity etc.)
  • Community Management: liaise with CCO to adapt and roll out relevant social calendar on all platforms (blog, Facebook, Twitter, video content etc.)
  • Conduct market and competition research to identify potential opportunities for Back Market to explore (product development, price adjustment, promotional activity, partnerships etc.)
  • Merchant/Customer Care (presale/post-sale): main intermediary between brand, merchants and consumers – Incoming calls are your number 1 priority to maximize our satisfaction rate and ensure our users get the best experience.

Požadavky na pozici

  • Entrepreneurial mind is key, you are open-minded and always eager to exceed expectations
  • Country native, German is your mother tongue and has absolutely no secret for you (written and spoken)
  • English is a no brainer, even better if you can speak French
  • Good sense of priorities and organisation
  • “Getting things done” is your lifestyle
  • Attention to detail and ability to work under pressure
  • You understand what “startup” means
  • Passionate about growth and eager to learn

WHAT YOU MUST KNOW…

• Great office groove – we genuinely value feedback and initiative !
• Talented and passionate teams
• Located in central Paris (75003)

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