What does a Pre-Sales Product Specialist at CodinGame do?
As a Product Specialist on the Sales team, you’ll play an influential role in helping our prospective customers understand the value of CodinGame’s products. This will allow both the users to buy on their own and the sales team to focus on selling. Through your deep product knowledge and understanding of CodinGame’s software platform, you will be on the forefront – directly impacting the early experience of our users and helping to generate revenue growth.

CodinGame’s product is loved by developers, so the product does most of the selling via our self-serve free trial; but, it is important that we understand the specific needs of each company and ensure they get the most from their trial experience. You will reach out, problem-solve, and help convert trialers into paying customers by showcasing the value of our products and providing an exceptional customer experience. Your success will be reflected with some variable component + a base salary.

To be successful, you should have a technical background, a customer-focused mindset, and a desire to collaborate with cross-functional teams to turn customer stories into actionable solutions that power a product-led growth strategy.

Sample Projects

• Proactively reach out to prospective customers in trials to encourage feature adoption and ensure trial success (e.g. conduct live technical product demos)
• Respond to sales inquiries and support questions from trials (via email and in-app live chat)
• Experiment with new messaging tactics and create automated outreach to engage users and improve trial-to-paid conversion rates
• Collaborate with the Sales team by handing-off leads and joining calls to demonstrate the product’s technical capabilities
• Provide feedback to product and marketing about feature needs and user confusion points, as well as needed technical support materials

Successful Experience

• Technical background as an engineer, technical customer support, software sales, or other experience developing your technical prowess to effectively communicate with a developer audience
• Excellent listening and presentation skills to tell a story that speaks to the value of CodinGame and addresses customer use cases
• Experience running tests, collecting data, and communicating insights to cross-functional team members
• Critical thinker and customer-centric problem solver
• An experimental, data-driven mindset with the curiosity to dive deep into our products
• Familiarity with 3rd party user engagement tools (e.g. Intercom, Hubspot, Salesforce, UserFlow, Pendo)

Work environment/Compensation

• Strong company culture and values
• Meaningful work with high impact for a well-loved product
• Stock options with 4-yr vesting schedule
• Remote-friendly environment + monthly stipend
• Mac/PC computer + in-home work station setup
• Internal mobility and growth opportunities
• Diversity and social good initiatives
• All French and US public holidays
• If you are in Montpellier : corporate concierge, afterworks, and… the sea is only 12km away from the office!