Key Responsibilities of the Global Omnichannel Project Manager :

• Present the business and customer vision behind omnichannel services such as Ship From Store, Order in Store, Buy Online Pick-up in Store, etc.
• Define launch prerequisites: stock reliability, store equipment (e.g. tablets), operational guidelines, back-office space and staffing, KPIs, commission schemes, etc.
• Organize business scoping workshops to refine needs and formalize them using agile tools (Confluence, Jira - User Stories).
• Coordinate with regional teams to incorporate local specificities and configure technical options in collaboration with IT teams and external partners.
• Lead a 360° action plan involving all stakeholders: Digital, Regional, IT, Logistics, Retail, Retail Operations, Customer Service, Finance, Accounting, Tax, etc.
• Document all customer scenarios: use cases, store and customer service processes, OMS flows and configurations.
• Oversee store activations in collaboration with regional contacts.
• Coordinate omnichannel guidelines in stores (e.g. packaging).
• Gather feedback from regional teams.
• Drive communication around key project milestones up to launch, and ensure post-launch performance tracking.
• Create SCI reports to monitor Ship From Store performance.
• Ensure regional follow-up and engagement on KPIs and performance.
• Share recommendations, best practices, and guidelines, and foster synergies between regions on omnichannel services.

This position requires a strong understanding, and ideally initial experience, in the deployment of omnichannel projects and services involving an Order Management System (OMS).

The selected candidate should demonstrate the following skills:

• A strategic and business-oriented omnichannel vision, with strong change management capabilities
• Functional expertise in OMS, with the ability to understand both technical and operational implications
• Experience in organizing business workshops and formalizing requirements using agile tools (Confluence, Jira - User Stories)
• Ability to lead 360° action plans involving multiple stakeholders
• Solid understanding of digital tools and business needs
• Proficiency in agile project management methodologies, with rigorous planning skills
• Ability to train end users and support teams in skill development
• Familiarity with Manhattan Associates OMS (Manhattan Active OMNI) is a plus

Education and Experience

·Master's degree in Management, Digital, Marketing, Business, or Logistics

·Minimum 3 years of experience in managing omnichannel projects involving an OMS

·Proven experience in digital and omnichannel project management, with international scope and cross-functional collaboration

·Ability to lead teams, collaborate across departments, and foster alignment around a shared vision

·Experience in the fashion, lifestyle, or retail sectors is a plus

·Fluent in English

·Advanced proficiency in project management tools (Jira, Confluence) and agile methodologies

·A collaborative, structured, and reliable mindset, with strong organizational and problem-solving skills

·Genuine interest in omnichannel strategies and industry best practices